A common problem is forgotten passwords and pass phrases due to infrequent or delayed use post training. The only remedy for this problem is to re-issue the Digital Certificate. LINZ will normally charge you for a new one as they have to pay for them from the independent 3^rd party supplier.

The key points are as follows:

• If you have retained the original install codes and password it may be possible to 're-export' the Digital Certificate
• The reissue is not an instantaneous process and may take 24 hours.
• Accordingly, it is imperative not to leave certifying and signing to the last minute, especially if you are having doubts about your password / pass phrase
• For reissue phone LINZ Support Centre on 0800 ONLINE (0800 665 463)

Refresher on the difference between password and pass phrase.

• A password is needed for initial login to Landonline
• It must contain letters and at least one number
• Every user of Landonline, even if simply searching needs a password
• This needs to be changed every 90 days

• A pass phrase is simply a different type of password that is used for certify and sign of e-instruments
• The pass phrase must contain upper and lower case characters and numbers
• The pass phrase need not be changed for the 12 month life of the Digital Certificate

Consider the option of retaining the same base word and simply changing the number/s if you have trouble remembering.

The best solution is of course regular use!